Telecom News Hubb
Advertisement
  • Home
  • News
  • Telecom
  • Contact us
No Result
View All Result
  • Home
  • News
  • Telecom
  • Contact us
No Result
View All Result
Telecom News Hubb
No Result
View All Result
Home News

Shell Energy is the most complained about broadband firm again

admin by admin
January 26, 2023
in News


Shell Energy continued to attract the most broadband and landline complaints to Ofcom in Q3 2022, while BT Mobile, Virgin Mobile and iD Mobile were the most complained-about mobile operators.

As it has for the last few quarters, Shell Energy has topped Ofcom’s rankings of complaints it received in the category of broadband and landline. Complaints were mainly around faults and service issues, while landline customers were chiefly unhappy with how complaints were handled.

In the mobile space, BT Mobile, Virgin Mobile and iD Mobile were the most complained-about mobile operators. In this category, customers were mainly miffed about how their complaint had been handled.

Ofcom releases its report every quarter, revealing the number of complaints it received relative to the size of their customer bases (i.e. per 100,000 customers). Overall the complaints for the period remained similar to last quarter, with moans about landlines increasing slightly and gripes about fixed broadband, mobile pay-monthly and pay TV remaining level.

“Overall complaint levels have been consistently low in recent months, but some providers need to raise their game to match the customer service standards offered by their rivals,” said Fergal Farragher, Ofcom’s Consumer Protection Director. “If you’re not happy with the service you’re getting, consider shopping around and moving elsewhere. You could end up with better customer service as well as saving money.”

Ofcom doesn’t actually get into the weeds with individual complains, but it can launch investigations when it deems it necessary. And it does seem to have its eye on Shell Energy right now, stating its complaint volumes remain ‘significantly higher’ than other providers, and it has ‘urged it to get a grip’ on sorting the issues out.

Get the latest news straight to your inbox. Register for the Telecoms.com newsletter here.



Source link

Previous Post

FCC targets mortgage scam robocalls

Next Post

Domino’s Customer Praises Worker For Replacing Dropped Pizza

Next Post

Domino's Customer Praises Worker For Replacing Dropped Pizza

Recommended

Discount Tire Customer Only Got 2 New Tires After Paying $600

December 29, 2022

5G Enables Intelligent and Digital Transformation of Mine Production

February 28, 2023

Spotify’s founder helped develop an AI-powered body health scanner

February 4, 2023

MSP M&A: Anglepoint Acquires Fisher for Software Asset Management

November 1, 2022

Ericsson forecasts five billion 5G connections by end-2028

December 1, 2022

Don't miss it

Telecom

Customer Pays $42 for 10-Piece Wing Combo

March 26, 2023
News

What $140bn of network gets you – AT&T proclaims five-year milestones

March 26, 2023
News

Educational Programs to Enhance Diversity in the Cybersecurity Profession

March 26, 2023
News

Microsoft fixes reversible screenshot vulnerability on Windows

March 26, 2023
Telecom

Remote Worker Says She was ‘Cold-Called’ on Microsoft Teams

March 25, 2023
News

Test and Measurement: Getting a boost from HPUE

March 25, 2023

Telecomm-white

© 2022 Telecomm News Hubb All rights reserved.

Use of these names, logos, and brands does not imply endorsement unless specified. By using this site, you agree to the Privacy Policy and Terms & Conditions.

Navigate Site

  • Home
  • News
  • Telecom
  • Contact us

Newsletter Sign Up

No Result
View All Result
  • Home
  • News
  • Telecom
  • Contact us

© 2022 Telecomm News Hubb All rights reserved.